I was in 2011 the first online shopping, more and more now in line to buy something, a lot of daily necessities (such as shampoo, soap, toothpaste), electronic/computer accessories all in line to buy, easy to pick first, second, What the internet has the third is cheap (plus shipping a lot cheaper than the store half).

So now the private express mail is no longer as common a decade ago, China Post, EMS messages as rare, but due to the large number of people buying online delivery of daily necessities of every day, express delivery staff can be said is the most contact with online shoppers one person.

I understand that most people courier, it is the first time I received a phone call downstairs to pick up pieces, lest they delay for a second, because they have a lot of pieces to send, time is money. (This is actually a problem with the delivery model, described in detail later.)

Because I pick soon, very polite to them, I also used a number of CD133 + local area code (have switched to 0 monthly) designed to close the courier, so many people will soon know me, some people say for I'm impressed (because these three reasons: pick fast, polite, easy to remember number).

So here is my submittal of the Master, I soon got to know them all. Even some attitude, impetuous man, and I got to know, are very friendly to me, because I am friendly with them.

But it is that a person, you are friendly to him, but he was "kicking nose on the face", airs, insufferably arrogant. At first he was very friendly, and later near our neighborhood opened a courier Lanshou store, the store with his family, a total of 2, and later recruited a delivery person, a total of three people. After about half a year's time, the delivery man resigned due to lack of manpower, as his boss personally delivery. So I call him " boss."

Before a couple of years, his shop business is getting better and better looks, so he began to customers to show a strong, superior.

This minority afraid they do not know personally express delivery etiquette boss, and he will only make people feel too familiar with regret. Every time express delivery, as if he owed a lot of money, like.

2019-10-14 18:42 update

Just search the Internet for a moment, this express in other places have this phenomenon, like when taking delivery owed him money, like, speak very cattle, many people can not send this express delivery is not made.

(update completed)

He had forgotten, he sent the pieces in a dollar, is derived from each customer.

I have been looking forward to shopping online, not his delivery, but the seller is a lot but had to send it home.

This one is on our side, they claim that after the internal unit SF Shen . Shen , but also the pride of our community here, the only express delivery, to rude customers, other express delivery are good.

Today courier prosperity, I think about is from 2014, the beginning of 2015, mainly low freight courier to promote prosperity. In 2014, China's first heavy universal $ 12, and sometimes rose to 15 yuan.

2014, 2015, signing free courier popular in $ 10, even $ 8, the signing of 3-6 yuan.

(Actually, I think after the SF should be in the pass, since 2014 began to force the pass, many domestic parts have to speed up to two days, we here in the pass is in addition to SF, the first increase in two school that afternoon, sending a new shipment.

No two school units, in the afternoon the next day only to send the goods. This year, we're in tact, BES Huitong have added two faction. )

At the same time express prosperity, quality of service delivery are all coming up, no one in the business is doing a good job, so now the election Which are the same.

For example, BES Huitong, on our side a few years ago outage several times the past few years has flourished, and other courier do the same, as if the boss personally delivery.

We here express delivery, phone calls, as if each delivery terms are internally consistent:

Tong: Express. (That is, two words)

Tact: Yuantong Express, have your express, take it out.

Rhyme: rhyme delivery.

Every day: Mr. , your courier.

BES Huitong: There are express, take it out.

Shen : courier. ( is the customer's name)

Almost all of the courier are like Shen newspaper. I personally think this is a non-standard etiquette, contempt for customers. It may mind their units to prevent customers take the wrong courier, so sign up word, in fact, if in order to prevent a wrong, can apply for a mobile phone ending in a customer pick four, or their own registration word without his same as the teacher point of each person's name .

The courier industry is not strong, but the service sector, should not be overlooked etiquette. Like Beijing Mobile, Beijing Telecom, Beijing Unicom's customer service phone, call the customer is Sir or Madam (probably based on the system automatically displays the customer ID number of age), it is worth learning.

Unlike the hospital, the hospital for examination, when the medicine must be allowed to visit persons (patients) apply the word, because the name is wrong malpractice, or major medical incident.

This is an internal unit of non-standard etiquette to misunderstanding caused. Express itself is a race against time job because of the time delay, we must work late at night, a lot of people who work eight hours a day, an additional five hours are calling clients a day, a total of 13 hours of work, very hard, we winter here lasts a month minus 10 degrees, still express delivery.

But there are also a large part of people do not understand Express hard; there are a lot of people understand couriers.

Both sides slip of the tongue caused by misunderstandings, leading to the escalation of conflict as well as an example,

Customer on the phone and asked: "What courier?"

Courier: "I do not send."

Customer intention is to say, what is there to send courier yes.

Just like in the restaurant,

Q: "begging not?"

A: "begging."

The intention is not to rice.

Life such misleading slip of the tongue, or non-standard etiquette, let the other party feel slighted, not respected, must be avoided, which is self-cultivation.

But the reality of life in China is often hierarchical society, law of the jungle. Flatter the rich, neglect, despise ordinary people.

For service providers arrogant, can only stay away from. In order to filter out this courier, I can only message notes each time :( online shopping such as screenshots)

Note: Shen pickup inconvenience, please do not send home delivery, thank you! (Do not send Shen )

This message must also be sent by Want Want, can not write notes in the order, because the order in the comments, many businesses will be printed on the delivery orders, the case has made it home delivery staff will see that it is embarrassing.

However, for those who do not understand the etiquette, which they see the relationship is not large.

If you have to ask them, one can answer, is the family wrote; the second is if you can not solve the problem, exactly truthfully said.

Remarks like this, certainly some sellers feel uncomfortable or a little uncomfortable. In fact, buyers in addition to the literal meaning of this courier, other express delivery can be made.

One way or another, the phone auto-answer is enabled when this courier calls, automated voice will answer, "Hello, I have not come back, please help me to express on , thank you!" It's also a good way.

But not as good autoresponder Remarks methods. Auto-answer, and this also express a business relationship; Remarks able to completely cut off the relationship.

Some people may not understand the etiquette aware Express

I searched on the net and there is such a story:

Customers are likely to be the courier had been treated impolitely, so intensified think about revenge courier, courier recipient to write "Dad", then:

Courier: "You express to."

Customer: "Yes."

Courier: "To express written on who is?"

Customer: "Dad."

Similar story, there must be in the wider world. Although the idea of ??anti-routine courier is correct, but the practice of both sides are wrong, they are very friendly.

In addition four courier boss

We have here a lot Area Express shop. I pickup, when the sender, contact with another four express delivery boss, the attitude is very friendly. Among these was the boss or female boss, a gift pieces are riding a three electric vehicles (can carry a lot of cargo), she shops for delivery in the vicinity of always ride two-wheeled electric vehicles, but also for customers especially polite phone calls are "You express to."

Mode of delivery problems

Delivery delivery personnel mainly on the road, and other customers, too much time spent recipient. In fact, customers may be changed to their fixed place nearby cells pickup, from twelve stops not far. Because unlike stream so far, the pickup stream often 5 to 30 stops stops so far, many logistics disposed distant suburbs.

Express outlets set up in the city, and even set up in the district itself is very near.

But the problem fixed place again, the need to expand the store, store space and the need to increase the rent; or outside the stall and need cityscape planning.

Whether it is delivery, or pick a fixed place, they are in a dilemma.

There are some new cell emerged Express Inbox, which is a good program. But the need to improve the quality of people, will be increased to no one steal, in fact, some people steal someone else's courier he would not open, heap at his home only become garbage. So steal someone else's courier, one detrimental Judging, and second dog in the manger, brought no access to, steal someone else's courier, others create conflicts, but also delay the time of others.

There is no need to express recipient name photo?

Occasional online shopping people may be afraid to express not receive, so the photo name. Now there are a very small number of sellers require customers to photo name.

If you frequently shop, you will find there is no need photo name. Wrote Mr. , Ms. , is entirely possible. As long as the phone number is right, we will be able to receive.

Photo no name has several advantages, one is to reduce the exposure of privacy ( exposure exposure ), which is access to a number of telemarketing calls, a few years ago I took such a call, the name of the photo before I express orders to write for several years; the second is to prevent rude courier call.

What kind of etiquette is the norm?

Needless to say, online etiquette set of standardized information.

Like express delivery, time-sensitive services such take-away, a lot of contact with customers, as well as the bus conductor, what kind of etiquette is to regulate it? The more contact with a large number of customers, the more we should reduce the title of the customer, in order to avoid misunderstandings the two sides. As long as the other side was respected, not to despise.

There clerk, thirty or forty people call a man "boy", "handsome", others call a woman forty years of "little girl" "Miss" is very inappropriate, people look young, does not mean significantly lower level than you.

In principle, that is, while maintaining their dignity, not to offend each other.

As it happens, the client filter, block out the service provider's service is poor etiquette, also in line with the principle "while maintaining their dignity, not to offend the other side," the lifting of contact between the two sides so far, without making unnecessary evaluation.